For many homeowners, the day that you have to call an HVAC company is usually a stressful day.
“Your furnace and your air conditioner never break when it’s a convenient time, so it’s nice to be able to put minds at ease and provide a service to the community that helps people out in times like that, says Becky Norton, general manager of Comfort Plus Heating and Cooling.
Comfort Plus has been serving their customers in the Cambridge-Brantford area since 1999, and have just been voted a Reader Favourite award winner by CambridgeToday readers. The business has a staggering 4.9-star average on Google reviews, which is especially impressive for a service that people often contact because they have a problem.
One review of Comfort Plus reads, “Great experience as a relatively new client of Comfort Plus. David the technician has been excellent on each of his visits. Very happy with the service so far, and I particularly appreciate David's very clear and concise explanations as to what is going on with our furnace and AC. Our slightly older furnace is working many times better now thanks to David's maintenance!”
Becky notes that their business believes in helping customers with preventative maintenance to keep everything running smoothly. They have an ongoing preventative maintenance program, with different equipment coverage options and the option for secondary equipment add-ons. This coverage includes cleaning, inspection and adjustment of equipment each year, no after hours up-charges, priority service, and more. This way, Comfort Plus can help customers out before they need help.
The positive feedback that the company often receives is that their technicians are helpful at educating customers on not only the current issue, but what their options are going forward. The majority of their team is local to Cambridge-Brantford, and Becky says that they all enjoy feeling like what they’re doing is making a difference in their own community.
“We appreciate the trust that the community puts in us to help them out in those times— and to help them be prepared for those times proactively too,” she adds.
Becky sees the Cambridge area as one that supports local, independently-owned businesses, which has led to Comfort Plus Heating and Cooling’s 25 successful years of serving customers.
“We want to thank everybody who took the time to vote. It means a lot to us to feel that appreciation. Our technicians and our office staff work very hard to provide a high level of customer service, so when customers call in and let us know that our technicians have done a great job, or when we receive something like this award, it means a lot,” says Becky.
“It means we’re moving in the right direction. That kind of feedback makes our hearts happy.”
For more information, contact (519) 752-2250 or visit here.
This article was sponsored by Comfort Plus Climate Care (Cambridge), a 2024 CambridgeToday Reader Favourite.