Various local services, organizations, and schools are reporting impacts of an ongoing internet and wireless outage.
Credit and debit payments also appear to be down.
Here's a list of what's been shared Friday on social media:
MUNICIPAL SERVICES
-Township of North Dumfries' Municipal Office operations are affected because staff don't have access to email or the township's website. Residents needing to contact staff are asked to call 519-632-8800.
-City of Kitchener phone lines to its contact centre and Kitchener Utilities dispatch centre are down. It's also put in place service chances. This includes accepting cash or cheque payments only for services like marriage and business licences. Planning/development questions or zoning inquiries are not available.
-City of Waterloo is experiencing issues with phone lines and online services.
-Region of Waterloo said its online services are impacted by "technical difficulties with an internet service provider."
-Regional waste transfer stations are unable to accept debit/credit cards.
-Canadian Mental Health Association Waterloo Wellington services and Here 24/7 are operating, but it warns there may be delays
Like many others, we are experiencing technical issues with online services due to the nationwide Rogers outage. If you need to contact Service Cambridge, please use a landline or cell outside the Rogers service. Debit and credit payments are currently unavailable.
— City of Cambridge (@cityofcambridge) July 8, 2022
Service First Contact Centre (519-575-4400)
- Operating and experience high call volumes.
- If your call is not urgent, please contact us on the next business day.
Grand River Transit
- Buses and LRT trains are running as scheduled.
- EasyGO trip planner is impacted and not operating as usual. Use Google Maps as an alternate.
- Use transit apps or call (519-585-7555) or text your stop number to 57555 for schedule info.
- No real time departure info is available.
- Fare vending machines and customer service locations are accepting cash payment only (no debit or credit).
- MobilityPLUS trips being delivered as scheduled, notifications and online booking are not available.
Region of Waterloo Museums
- All are open for regular hours.
- Cash payment only (no debit or credit).
Region of Waterloo Libraries
- All branches are open for regular hours. WiFi and computer access not available.
Region of Waterloo International Airport
- Flights are not impacted.
- Please arrive early and be patient.
- Cash payment only (no debit or credit).
Waste
- Transfer stations in Cambridge and Waterloo are open for regular hours, but accepting cash only (no debit or credit).
- Curbside collection is not impacted.
Welcome spaces
- Welcome Spaces are open for regular hours, but there is no phone or computer access.
Public Health
- Healthy Babies, Healthy Children appointments cannot be booked at this time.
- Sexual Health and Vaccine Preventable Disease appointments cannot be booked at this time.
- Vaccine appointments for school vaccines can still be booked with our online appointment system and people can still report immunization on our online system.
Paramedic Services
- Emergency services are not impacted.
- Some may experience issues connecting with 9-1-1. If your call fails, please try again, or call from a landline or cell phone with another providers. Follow Waterloo Reigonal Police on Twitter for updates.
SCHOOLS
-KidsAbility sites are closed.
-Wilfrid Laurier University said the outage is impacting "many customers' home connections, cellular, and internet access to our location at 120 Duke Street."
- University of Waterloo said internet disruptions are "impacting many services across campus – including Interac and credit payment options. Eduroam is not impacted."
-Waterloo Region District School Board said teachers are providing asynchronous work for summer students and is cancelling scheduled asessements for secondary students on Friday.
TRANSPORTATION
-GO Transit said fares can not be purchased using debit and credit and E-tickets may be unavailable. But, its contact centre and transit safety dispatch lines are fully functional
-Grand River Transit real-time departure information is not available; trip planning tools are providing scheduled times
HYDRO
-Waterloo North Hydro's interactive outage map is unavailable and customers experiencing outages are asked to call 519-886-5090. The My Account portal may be intermittently unavailable.
-KW Hydro's customer care team is unable to provide account information. Customers experiencing a power emergency are asked to call 519-745-4771.
-Grandbridge Energy's Outage Map is not updating and customers are asked to call the Outage Info Line 1-833-769-3701 to report outages.
EMERGENCY SERVICES
-WRPS said some residents could experience issues connecting with 9-1-1. It's asking the community to try again, call from a landline, or use a phone with another service provider.
-Guelph Police Service is asking residents not to call 9-1-1 to report outages and to treat non-functioning traffic lights as four-way stops.
Rogers outage map (istheservicedowncanada.com)
