NEWS RELEASE
GRANDBRIDGE ENERGY
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In recognition of national fraud prevention month this March, GrandBridge Energy is urging its customers to remain vigilant against ongoing scams targeting both residential and business customers.
Fraudsters continue to use various tactics to deceive individuals, posing as utility representatives and threatening immediate disconnection of service unless payment is made. These scams typically involve phone calls, text messages, or emails demanding urgent payments through prepaid debit cards, gift cards, or cryptocurrency like Bitcoin.
Steps to protect yourself against fraud
GrandBridge Energy offers the following tips to help customers avoid falling victim to these scams:
- Ignore suspicious texts and emails that include links promising refunds or urgent action.
- Beware of threats of immediate disconnection - GrandBridge Energy will never demand instant payment or disconnection for overdue bills.
- Do not call the number provided by the caller or message - instead, call GrandBridge Energy directly at 1-877-871-2215 to verify your account status.
- Only provide personal or account details if you have initiated contact with GrandBridge Energy's Customer Service team.
- Never make a payment unless the charge appears on your most recent bill.
- Register for My Account to securely access your account online and view your latest bill anytime, anywhere here
As part of its standard procedure, regulated by the Ontario Energy Board (OEB), GrandBridge Energy always provides customers with multiple advance notifications before any service disconnection. This includes an overdue notice phone call and a hand-delivered notice to the service address.
For additional information and tips on avoiding scams, visit the OEB's website here.
To learn more about GrandBridge Energy, click here.
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